Terms and Conditions

1       Minimotors Sverige

The company is based in Stockholm, Sweden. The company address is Grönlingens Väg 21, 174 62, Sundbyberg.

If you want to get in touch with us, send an email to info@minimotorssverige.se with your case and your contact details and we will reach out to you.

Minimotors Sverige belongs to the company Lexian AB with the organization number 559061-1231.

2 Order

To be able to order you must be 18 years of age. We do not, according to Swedish law, accept credit purchases for persons under the age of 18. 

When you have placed your order, an order confirmation will be sent to your specified email. In this confirmation you will find all details about your order in regards to type/amount of products, price, delivery and home address.

Any changes or amendments to your order must be done before we have prepared your order for shipment. Please contact us immediately if you find any issues with your placed order.

If there is any error in the order confirmation, you should contact us immediately by e-mail to order@minimotorssverige.se.

3 Payment

Payment is made through the selected payment method at the cashier. The payment method is provided by Bambora together with partners.

Payment methods are provided by our payment provider Bambora & Swish. We accept VISA, MasteCard and Maestro debit and credit cards.

3.1 Inovice & Slice Payments

In cooperation with Collector Bank we offer invoice and part payment. The service is based on a one-time credit that enables easy and secure payment of your purchases through invoice or part payment. More information and full terms and conditions regarding Collector Bank's payment method can be found at bill.collectorpayments.se.

The invoice has a maturity of 14 days. After the purchase has been completed, the invoice will be sent to your national registration address. You can then choose to pay the full amount right away or apply to split the payment into smaller parts by logging into bill.collectorpayments.se

In order to use the service, you must be resident in Sweden and at least 20 years old at the time of purchase. The payment method is only available to private individuals and as a lender we assume that you have handled your financial obligations and have a good payment history.

A credit check is made in connection with the purchase, which means that a credit report is obtained. Credit information taken by Collector Bank does not affect your credit rating and cannot be seen by others who request credit information about you, such as banks. In case of late or non-payment, a delay fee is charged as well as interest on late payment.

To see full terms and conditions for Collector Bank invoice and part payment service, see the links below:

General credit terms for invoice and part payment

Standardized European consumer credit information

Questions related to your invoice or part payment

Collector Bank's customer service is happy to help you with any questions related to your invoice or part payment. Contact us by e-mail bill@collectorpayments.see or by phone on +46 101 61 00 80, Monday - Friday at. 08: 00-17: 00th

See also frequently asked questions and answers.

3.2 Refund on invoice or partial payment purchases

If you have paid your invoice or part payment, but still have canceled your purchase, you have a balance with Collector Bank. Collector Bank will reimburse the amount you paid after we received your authorized return information from the merchant. The refund is made to your account so you need to notify us your account details along with the invoice details.

Contact us via e-mail bill@collectorpayments.se or by phone on +46 101 61 00 80, Monday - Friday at. 08: 00-17: 00.

3.2.1 Price

Period

Interest

Monthly Fee

Administration Fee

3 months

0,00%

30 kr

0 kr

6 months

0,00%

30 kr

95 kr

12 months

9,95%

30 kr

195 kr

24 months

19,95%

30 kr

295 kr

4 Delivery

Regular delivery time are from 2-7 working days depending on location.

For any delays, without previous notification, please contact us on our specific email-address: order@minimotorssverige.se.

4.1 Shipping Charges

We offer free shipping on all orders exceeding 1000 SEK (EU Only). Otherwise we charge a flat rate of 49 SEK in Sweden & 99 SEK in Denmark & Finland. All orders shipped to Norway will be charged a flat rate of 149 SEK.

 

4.2 Unpacked packages from agents

Packages that are not picked up at the agent or refused upon delivery will be sent back to us. Once we receive the package, the cost of the goods will be refunded to you. However, shipping costs will not be refunded. 

4.3 Transport Damage

Upon delivery to you we are responsible for the transport risk, ie if the product is damaged on the way from our warehouse to you it is under our responsibility.
Visible damage to the transport must be reported to the driver directly upon receipt in order to be able to claim against Minimotors Sweden. Customers should also contact Minimotors Sweden the same day the delivery took place. Hidden transport damage must be claimed to Minimotors Sweden within 7 working days. For all types of transport damage, Minimotors Sweden needs a clear description and photograph of the damage and the packaging.

Instruction Photography:

Här nedan visas exempel och förklaring på de bilder du behöver ta av det skadade godset.

  • The Address Card in close-up (the entire Address Card should be visible and legible). 
  • The shipment in full. Photograph three of the outside of the box.
  • The shipment as a whole, opposite short and long side.
  • If the product is packaged in a box, it should be opened and photographed from above. The picture should be taken from a distance so that you see all the inside packaging material.
  • Remove parts of the inner packaging material, take another picture where the product's placement in the box is visible. 
  • Photograph the inside of the box without any contents with all the inside of the box clearly visible.
  • The damaged product in its entirety.
  • Image showing where the product / damage is found.
  • Close up of the damage (s)

5 Prices

All prices in the store are stated in SEK and all prices are inclusive of 25% VAT.

We reserve the right for price changes caused by supplier price changes, error prints in the price list and errors in prices due to incorrect information and reserve the right to adjust the price.

6 Return Policy

When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered. Right of withdrawal does not apply if purchases are made in stores.

When using your right of Return:

You must announce that you regret it. The message should be sent to us at order@minimotorssverige.se. In your message, your name, address, e-mail address, order number and the goods to which the return applies must be clear and clear.

You should return the products to us immediately and at the latest within the statutory 14 days after the cancellation notice.

You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be shipped well packaged and in original packaging.

The product must be in new condition. You have the right to open the package and check the item but not use it. Depending on the condition of the item, a deduction can be made from the amount refunded or the return is denied in full.

The order shall be returned and packaged in the same condition as it was received. Be advised that you are liable to any damages on the products during transportation and therefore take proper notice of how you package the product to be returned. Do not use any tape that will damage the package like duct tape. Use transparent tape made for sealing packages.

Some goods - e.g. We seal batteries and then open purchase only applies to continued sealed, unbroken packaging.

We will provide you with a delivery address on email.

 After returning the item, we will refund the amount within 30 days, but usually it goes much faster than that. The cancellation deadline starts on the day you received the item.

6.1 Return Policy is not valid when:

Custom made product, which has been specially tailored for you or has a clear personal touch to your wishes....

Services that have been completed and where you have explicitly consented to the service being started without the right of Return.

7 Complaint

As a consumer, you as a consumer have the right to advertise a product within 3 years of the purchase. The complaint must be made within a reasonable time from the discovery of the error. Complaints that occur within 2 months of purchase are always considered a reasonable time.

If the product is damaged or improperly dispatched when it arrives, we undertake, in accordance with applicable consumer protection legislation, to remedy the error free of charge.

You must always contact us for approval before returning a defective item.

The complaint should be sent immediately after the defect is discovered.

How do you go about complaining?

Any errors and defects should always be reported to info@minimotorssverige.se where you enter your name, address, e-mail address, order number and a description of the error.

If we are unable to correct the error or deliver a similar product, we will reimburse you for the defective product in accordance with applicable consumer protection laws. We handle return shipping for approved complaints.

We reserve the right to refuse a complaint if it turns out that the product is not in error in accordance with current consumer protection legislation. For complaints, we follow guidelines from the Swedish Public Complaints Board, see arn.se.

8 Warranty

Minimotors Sverige applies a 1 year manufacturer warranty for all products if nothing else is specified. The product warranty covers only original defects, i.e. errors found in the product at delivery. The Product Warranty does not apply to defects that occur during or after your own change in the product's function and appearance, such as rebuilding, upgrading or other configuration of the product. The warranty does not cover damage and defects that have arisen because external impact.

During a claim of warranty, the package shall be sent in its original packaging. If possible, Minimotors Sverige can provide packaging for a fee of 500 SEK, if the original packaging is missing.

Your order confirmation is your proof of warranty.

The warranty does not apply to:

  • Moisture/water damage in the electronics
  • A completely discharged battery due to a lack of maintenance charge. See our care advice for more information.
  • Damage that consists of or is the result of normal wear, corrosion, consumption, age change or color / shape change
  • Injury or deterioration due to accident
  • Errors arising from improper use or failure to follow maintenance and service instructions. Read the maintenance tips on our website.
  • Normal wear is not covered by the warranty. Examples of parts that are considered to have a natural wear are for example. tires, wires, brake pads, steering bearing and lamps.
  • Damage caused by storing the product in an unfavorable environment.

9 Limitation of Liability

We take no responsibility for any indirect damage that may result from the product.

We accept no responsibility for delays / errors due to circumstances outside the Company's ruling (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, government decisions, reduced or non-delivery from the supplier.

Furthermore, no liability is assumed for any changes to products / product properties that have been changed by the respective supplier and other factors beyond our control.

10 Product Information

We reserve the right for any printing errors on this site as well as final sales of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as accurately as possible.

10.1 Information about Cookies

According to the law on electronic information, visitors to a website for information purposes must receive information that cookies are used. The information in the cookie can be used to track a user's browsing. Cookie is a small text file that the website you are visiting requests to be saved on your computer to provide access to various features. You can set your browser to automatically deny cookies. More information can be found on the Post and the National Telecom Agency's website.

11 Personal Data

By trading with Minimotors Sweden you accept our data protection policy and our processing of your personal data. We protect your personal privacy and do not collect more information than necessary to process your order. We will never sell or disclose your information to third parties without legal basis.

Minimotors Sverige is responsible for the processing of personal data that you have provided to us as a customer. Your personal information is processed by us to be able to handle your order as well as the times when you have wanted newsletters or promotional offers - to be able to adapt the marketing to your individual needs.

Below information is a summary of how we conform to dataskyddsförordningen (GDPR) stores and treats your information.

11.1 What is personal data?

A personal data is any information that can be directly or indirectly attributed to a natural person.

11.2 What information do we store?

In order to handle your order and answer questions related to your order (customer service) we store your first and last name, address, telephone number, e-mail address, IP address and purchase history.

Your information is stored as long as we have a legal basis to process your information, for example to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.

11.3 Legal basis

In connection with a purchase, your personal information is processed to complete the agreement with you.
Marketing, promotions and similar mailings are done with your consent.

11.4 What information is shared and for what purpose?

11.4.1  Betalleverantör

When making purchases, information is shared with our payment provider. What is stored are first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the social security number is also saved with the payment provider. The information is stored in order to carry out the purchase and to protect the parties against fraud.

11.4.2 Shipping Company

In order to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is the first name, last name and address information for delivery. E-mail address and / or mobile number may also be shared with the shipping company for notification.
De fraktbolag vi samarbetar med är: DB Schenker, DHL och Bring. 

11.4.3 Newsletter

If you have chosen to subscribe to our newsletter, your first name, last name and e-mail address will be shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes.
We use for sending out newsletters.

11.4.4 The right of access

You have the right to receive extracts of all information available about you with us. Extracts are delivered electronically in a readable format.

11.4.5 Right to correction

You have the right to ask us to update incorrect information or to supplement information that is defective.

11.4.6 The right to be forgotten

You can request deletion of the information you intend at any time. There are few exceptions to the right to delete, such as whether it must be retained in order for us to fulfill a legal obligation (for example, according to the Accounting Act).

11.4.7 Responsible for data protection

Minimotors Sverige is responsible for storing and processing personal data in the web shop and ensures that the rules are followed.

11.4.8 How we protect your personal information

We use industry standards such as SSL / TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure way.

12 Amendments to the General Terms and Conditions

We reserve the right to make changes to the Terms at any time. Changes to the Terms will be posted online on the Website. The changed terms are considered accepted in connection with orders or visits to the website.

13 Disputes and choice of law

In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the General Complaints Board, see arn.se. For residents in an EU country other than Sweden, complaints can be submitted online via the European Commission's dispute settlement platform, see http://ec.europa.eu/consumers/odr

In the event of a dispute, we follow decisions from ARN or the corresponding dispute resolution body.

Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law and law.